Shipping.

BeadMerrily uses Royal Mail to ship goods. Most parcels will be sent via First Class Mail within 24 hours of ordering; BeadMerrily will normally ship orders over £100 by DHL unless they happen to be particularly light.We have a Special Delivery/Courier option available at a cost of £7.95 for customers who require a guaranteed speedy service. However, we aim to send out most items within 48 hours of the order being accepted, more usually within 24 hours and have a high success rate of our standard rate parcels arriving by the next day.

UK postage contributions are charged as follows:-
All orders are charged at £3.95 for shipping. This will entitle you to First Class Royal Mail postage, normally boxed and posted out on a daily basis. Back ordered items will be sent free of charge.

Orders over £75 will be sent free of charge by normal first class mail.

Please note; p&p cost covers box, labelling, invoices and staff costs for processing your order, not just the cost of a stamp. The £3.95 is a contribution only and serves to keep the prices on the site low. We try very hard to keep the costs of our shipping low and fair but we are entirely bound by the prices Royal Mail set; if we charge less for our p&p, we have to charge more for the goods!

BeadMerrily uses mainly cardboard boxes and bio-degradable packaging. Occasionally we will recycle and reuse good quality packaging that comes direct from our product suppliers. BeadMerrily aims to keep the use of bubblewrap and plastic envelops to a minimum.

Please note: The above postal rates are only applicable to UK.

Shipping Outside the UK.

We will be re-instating shipping within the European Union during November 2007. We will no longer be shipping outide the European Union.

Returns.

If you wish to return an item, it must be complete, unopened and unused. Items may be returned at customers own cost and a refund for the items returned will be given by the appropriate payment method, whether directly back to a card, or via the Paypal payment system.. The cost of p&p cannot be refunded. If you wish to return an item please create a support ticket on the contact page so the transaction can be logged and progress monitored.

We have a 21 day no quibble return and refund or replacement policy. Should you wish to return unwanted goods please send them back in their original condition for a refund. They must be in their original packaging and in resaleable condition. The refund will not include postage costs. Please e-mail us prior to sending the item back, to let us know that you will be returning the item and ensure that you include your sales receipt/invoice. Without this we cannot refund you as speedily as we would like. If the goods are faulty or we sent the incorrect goods, we will offer the option of a refund or replacement and we will refund your return postage costs.

Please note, in the event of a product recall, we will adhere to our above policy and to the requests of the recalling distributor.